1. Overview
Chillipixel Creations is committed to providing high-quality online services. This Refund Policy outlines the terms and conditions under which refunds may be issued for our services.
2. Eligibility for Refunds
Service Dissatisfaction: If you are not satisfied with our services, please contact us within 30 days of service delivery to discuss your concerns.
Service Non-Delivery: If we fail to deliver the agreed-upon services within the specified timeframe, you may be eligible for a full refund.
3. Non-Refundable Services
Completed Services: Once a service has been fully performed and delivered, it is non-refundable.
Change of Mind: Refunds are not provided for changes of mind after the service has commenced.
4. Refund Process
Request Submission: To initiate a refund, contact our customer support team at contactus@chillipixel.com with your service details and reason for the refund request.
Evaluation: We will assess your request based on the information provided and communicate our decision within 10 business days.
Refund Approval: If approved, refunds will be processed within 14 business days to the original payment method.
5. Modifications to Services
If you wish to modify the scope of the services after commencement, additional charges may apply. Refunds will not be issued for modifications that reduce the scope of services after work has begun.
6. Contact Information
For questions or concerns regarding this Refund Policy, please contact us at:
Email: contactus@chillipixel.com